Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
United Arab of Emirates is our country of domicile.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and merchant policies and rules.
We accept payments online using Visa and MasterCard credit/debit cards.
souKare reserves the right to terminate access to the website, for maintenance or other purposes.
We make every effort to ensure that the right product description and prices are reflected on our website. In case of an error, we reserve the right to cancel / not process an order.
Limitation of liability: souKare makes every effort to ensure safety and security of your information. As 100% security can not be guaranteed over the internet, you acknowledge and agree that you assume full responsibility for the use of this site, for purchases made on it, data transferred through it and any communication made through it.
KSA: When you create an account with us, your information is stored with OpenCart that powers our website. OpenCart implements very rigid procedures to safeguard all personal information and they will never share your personal information with third parties without your consent. At souKare, we never share information with third parties.
Your account information is only used to provide you with better service on our website. It is never distributed or shared by souKare.
Any credit/debit cards details and personally identifiable information will not be stored, sold, shared, rented or leased to any third parties.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet certain requirements and standards. Customers are therefore encouraged to frequently visit these sections in order stay up to date with the conditions of the website. Modifications will be effective on the day they are posted.
We make every effort to ensure that our products are delivered to our customers in perfect condition. For the same reason, we deliver the products ourselves within Dubai, and have partnered with leading well-established courier companies for deliveries beyond Dubai. We therefore are not able to exchange items, once they have been opened.
In the unlikely scenario that the products have a manufacturing defect, we will exchange the item with an exact same one.
souKare is a Dubai based Healthcare Tech startup. Our primary goal is to leverage technology, to provide fast, convenient and hassle-free experience to our customers.
At souKare, it's our top priority to ensure complete peace of mind for our customers. Hence our promise of only carrying genuine products. We currently offer a wide range of corrective and colored contact lenses, vitamins, supplements and fitness products that we target to deliver within 90 minutes within Dubai. For customers outside Dubai, we provide express shipping, worldwide on our contact lens range.
With a customer first policy, we aim to be exhaustive in our offerings to avoid disappointment. In the unlikely case that a product is not available on our website, we highly encourage getting in touch with us via phone or email, so we can make every effort to organize it, as promptly as possible.
We strive to be always available for our customers, and can be reached at any time by email, or by phone during our normal working hours.