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Terms & Conditions

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. United Arab of Emirates is our country of domicile. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and merchant policies and rules. We accept payments online using Visa and MasterCard credit/debit cards. souKare reserves the right to terminate access to the website, for maintenance or other purposes. We make every effort to ensure that the right product description and prices are reflected on our website. In case of an error, we reserve the right to cancel / not process an order. Limitation of liability: souKare makes every effort to ensure safety and security of your information. As 100% security can not be guaranteed over the internet, you acknowledge and agree that you assume full responsibility for the use of this site, for purchases made on it, data transferred through it and any communication made through it.

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Privacy Policy

KSA: When you create an account with us, your information is stored with OpenCart that powers our website. OpenCart implements very rigid procedures to safeguard all personal information and they will never share your personal information with third parties without your consent. At souKare, we never share information with third parties. Your account information is only used to provide you with better service on our website. It is never distributed or shared by souKare. Any credit/debit cards details and personally identifiable information will not be stored, sold, shared, rented or leased to any third parties. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet certain requirements and standards. Customers are therefore encouraged to frequently visit these sections in order stay up to date with the conditions of the website. Modifications will be effective on the day they are posted. Some advertisements on soukare.com are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

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Return Policy

We make every effort to ensure that our products are delivered to our customers in perfect condition. For the same reason, we deliver the products ourselves within Dubai, and have partnered with leading well-established courier companies for deliveries beyond Dubai. We therefore are not able to exchange items, once they have been opened. In the unlikely scenario that the products have a manufacturing defect, we will exchange the item with an exact same one.

Wearing And Caring For Your Contact Lenses

Whether you’re new to contact lenses or have been using them for a while, here are a few tips on wearing and caring for your lenses.


Tip 1: Stick to your replacement schedule

Following your replacement schedule is key to keep your eyes healthy and happy. Contact lenses are designed for specific wearing times. For example, daily disposable lenses, are those that must be discarded after every removal. If you have lenses that last for longer e.g. monthly lenses – make sure you clean, rinse, and disinfect the lenses each time you remove them from your eye and then discard them after a month.


Tip 2: Cleanliness is critical

Cleanliness is an important aspect of proper contact lens care and handling of your new lenses. Your hands should be clean and free of any foreign substances when you handle your lenses:

  • Always wash your hands thoroughly with a mild soap, rinse completely, and dry with a lint-free towel before touching your lenses
  • Avoid the use of soaps containing cold cream, lotion, or oily cosmetics before handling your lenses, since these substances may come into contact with the lenses and interfere with successful wearing
  • Handle your lenses with your fingertips, and be careful to avoid contact with fingernails. It is helpful to keep your fingernails short and smooth

Tip 3: Follow a strict lens care routine

It is easy to care for contact lenses that you use for, for more than one day. Just be sure to follow a strict routine. All you need is a good solution, such as Biotrue solution. This conditions cleans, removes protein, disinfects, rinses and stores soft contact lenses including silicone hydrogel contact lenses.

These steps are recommended when using ReNu MultiPlus solution for a healthy and comfortable contact lens wearing experience:

  • STEP 1: Place at least 3 drops of ReNu multi-purpose solution on each side of the lens surface and gently rub for 20 seconds. Only use fresh solution to clean and disinfect contact lenses
  • STEP 2: Thoroughly rinse each side of the lens for 5 seconds with the ReNu multi-purpose solution
  • STEP 3: Place cleaned contact lenses in the lens case and fill with fresh Biotrue multi-purpose solution. Soak at least 4 hours. Remember to always use fresh solution – discard solution from lens case after each use

Your contact lenses are now ready to wear. If any debris remains on contact lenses, rinse with ReNu multi-purpose solution prior to insertion.


Storage: If you decide not to wear your contact lenses immediately, store them in a closed lens case. Do not store your lenses in simple saline in place of Biotrue multi-purpose solution. The saline solution will not disinfect. Lenses may be stored in the unopened case until ready to wear, up to a maximum of 30 days. If you store your lenses for longer periods of time, they must be cleaned and disinfected with a fresh ReNu multi-purpose solution prior to lens insertion.


Tip 4: Care for your Lens Case too

Contact lens cases can be a source of bacteria growth. Lens cases should be emptied, cleaned, rinsed with solutions recommended by the lens case manufacturer, and allowed to air dry each time you remove the contact lenses from it. Lens cases should be replaced at regular intervals too.

Lastly, if you have any adverse reactions – here’s what to do…

If you notice any issue with your contact lenses such as eye stinging, burning, itching, eye pain, or comfort less than when lens was first put in, abnormal feeling of something in the eye, excessive watering, unusual eye secretions, redness, reduced sharpness of vision, blurred vision, rainbows or halos around objects, sensitivity to light or dry eyes you should:

  • Immediately remove your lenses
  • If the discomfort or problem stops, then look closely at the lens. If the lens is in any way damaged, do not put the lens back on your eye. Place the lens in the storage case and contact your eye care professional. If the lens has dirt, an eyelash, or another foreign body on it, or the problem stops and the lens appears undamaged, you should thoroughly clean, rinse, and disinfect the lenses; then reinsert them. After reinsertion, if the problem continues, you should immediately remove the lenses and consult your eye care professional

When any of the above problems continue, a serious condition may be present. You should keep the lens off your eye until your eye care professional can identify the problem.

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